We respect your privacy and want to be transparent about how we handle your information. This policy explains what we collect, why we collect it, how we keep it safe, and the choices you have. If you have any questions, please email us at info@houseofvedanta.org we are always happy to help.

1. Who We Are

House of Vedanta Pune ('we', 'us', 'our') operates the website www.houseofvedanta.org (the 'Site'), including all audio and visual lectures, recordings, and webcasts available through it. This Privacy Policy explains how we collect and use your personal information when you use the Site.

Our designated Grievance Officer for privacy-related concerns is Linestha Chavan. You can reach her at info@houseofvedanta.org.

2. What Information We Collect

2a. Information You Give Us Directly

When you register on our Site, we collect:

• •      Personal details — your name, age, city, and country of residence

• •      Contact details — your phone number and email address

If you make a donation, you will be redirected to PayU Payments Private Limited, our payment gateway. Any financial or personal information you provide on PayU's platform is governed by PayU's own Privacy Policy and Terms of Use. We do not store your payment card details.

For donations, we may also ask for additional identity information such as passport number, citizenship, or tax identification numbers. This is required to comply with Indian tax and trust regulations.

2b. Information We Collect Automatically

Our website is hosted by Squarespace, which automatically collects certain technical information to run and improve the Site. This includes:

• •      Browser type, device type, and network information

• •      Pages you visited before arriving at our Site

• •      Pages you view while on our Site

• •      Your IP address

This data is used in de-identified, aggregated form to analyse and improve our website's performance. It is not used to identify you personally.

2c. Cookies and Tracking Technologies

We use cookies — small text files stored on your device — to help operate the Site and understand how it is used. There are two types:

• •      Essential cookies — always active; these are required to securely serve the website to you.

• •      Analytics & performance cookies — only activated when you acknowledge our cookie banner; these help us understand site traffic and visitor activity.

You can manage or disable cookies through your browser settings:

• ◦       Chrome, Safari, Firefox, Microsoft Edge, Internet Explorer

Please note that disabling cookies may affect your experience on the Site.

3. Why We Collect Your Information

We use your information only for the following purposes:

• •      To provide our services, including event updates, reminders, and session access

• •      To tailor relevant services based on your age and location

• •      To keep you informed about upcoming events, study programs, and learning opportunities

• •      To comply with our legal obligations — including fraud prevention, tax compliance, and trust regulations

• •      To run, maintain, and improve our website using aggregated, de-identified analytics data

We do not use your information for any purpose not listed here without your prior consent.

4. Third-Party Tracking & Advertising

4a. Google Analytics

We use a minimal build of Google Analytics to understand how people use our Site. This transmits certain data to Google's servers in the United States, including page titles, URLs, device type, screen resolution, geographic region, and file downloads. This data is used only to help us improve the website experience.

You can opt out of Google Analytics tracking at any time using Google's opt-out browser add-on.

4b. Facebook Pixel

We use the Facebook Pixel on our Site for two purposes:

• •      Remarketing — to show relevant House of Vedanta content to people who have previously visited our Site when they are on Facebook or other partner websites (within a 180-day window).

• •      Conversion tracking — to measure whether Facebook ads are effective by seeing whether visitors arrived at our Site after clicking one of our ads.

This only activates if you have agreed to our cookie banner. When active, your browser establishes a direct connection with Facebook's servers. If you are logged into Facebook, this visit may be associated with your account. Facebook processes this data under its own Data Policy.

You can opt out of Facebook Pixel tracking through Facebook's ad settings or your browser's cookie management tools.

4c. Embedded Content

Our Site may include embedded content from other websites, such as YouTube videos. Embedded content behaves as if you visited those websites directly — they may collect data, use cookies, and track your interactions, particularly if you are logged into an account on those platforms. Please refer to the Privacy Policy of YouTube (www.youtube.com) for more details.

5. Sharing Your Information With Others

We do not sell, trade, or rent your personally identifiable information to third parties.

To deliver our services effectively, we work with the following trusted service providers. Each is bound by confidentiality obligations and maintains high data protection standards. You can unsubscribe from any of these services by emailing info@houseofvedanta.org.

• Odoo  Sends promotional and reminder emails on our behalf. See Odoo Legal Policy.

• Zoom  Processes registrations and hosts online sessions and events. See Zoom Privacy Policy.

• JotForm  Collects and stores registration information. See JotForm Privacy Policy.

• Google Forms  Collects registration data for events and courses. See Google Privacy Policy.

• ActiveCampaign  Sends email communications on our behalf. See ActiveCampaign Privacy Policy.

• Interakt  Sends WhatsApp reminders and promotional messages. See Interakt Privacy Policy.

We may also disclose your information where required by law, to enforce our Site policies, or to protect the rights, property, or safety of our users or the public.

Non-personally identifiable information (such as aggregated website statistics) may be shared with third parties for analytics and improvement purposes.

We are not liable for any disclosure of your personal information resulting from unauthorised access by third parties or events beyond our reasonable control. We will, however, notify you promptly if we become aware of any such breach.

6. Where Your Data Is Stored

Your personal information is stored on servers located in the United States, the European Union, and India. All locations are subject to equivalent data protection standards. By using our Site, you consent to this international transfer of data.

7. How Long We Keep Your Data

We retain your personal information for as long as the service is active, so we can continue to provide you with our services. If you would like your data removed, please email us at info@houseofvedanta.org and we will process your request promptly.

Note: We are not obligated under applicable law to delete consumer information that has already been de-identified, or to re-identify data solely to respond to a deletion request.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. However, no internet transmission can be guaranteed to be completely secure. By using our Site, you acknowledge and accept this inherent risk.

We strongly encourage you to use a secure internet connection and to keep your account credentials confidential.

9. Your Rights

You have the following rights regarding the personal information we hold about you:

• •      Access — request a copy of the personal data we hold about you

• •      Correction — ask us to correct any inaccurate information

• •      Erasure — ask us to delete your personal data

• •      Unsubscribe — opt out of any or all communications from us

To exercise any of these rights, simply email Linestha Chavan at info@houseofvedanta.org. We will respond within a reasonable timeframe.

10. Your Consent

By using our Site, you consent to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the 'Last updated' date at the top of the document. We encourage you to review this page periodically.

Continued use of the Site after any changes constitutes your acceptance of the revised policy. Where changes are material, we will make reasonable efforts to notify you — for example, via email or a prominent notice on the Site.

12. Contact Us & Grievances

If you have any questions, concerns, or grievances about how your personal information is handled, please contact our Grievance Officer:

Name:  Sarisha Bharucha

Email:  info@houseofvedanta.org

Website:  www.houseofvedanta.org

We are committed to resolving any concerns promptly and transparently.